Last updated: October 16, 2026
Homanna ("we," "us," or "our") operates the Homanna customer-relationship platform for real estate professionals, available as mobile apps (iOS and Android), a macOS companion app (the "Mac Helper"), and a web application at web.homanna.com (together, the "Service"). This Privacy Policy explains how we collect, use, and protect information when you use the Service.
Homanna is built for real estate agents. To do its job, it necessarily processes personal information both about you (the agent) and about the people you communicate with — your clients, prospects, co-buyers, and transaction partners. Section 1 describes both.
When you create an account, we collect your name, email address, and authentication credentials via Firebase Authentication (email/password or Google Sign-In).
If you connect your Google account, you grant access through Google's OAuth consent screen. Homanna requests the following scopes, each of which you can decline:
| Scope | Purpose |
|---|---|
Read email (gmail.readonly) | Read your past and incoming email to build your client pipeline, match conversations to clients, and detect deals and leads |
Send email (gmail.send) | Send emails you have reviewed and approved, on your behalf |
Calendar events (calendar.events) | Create calendar events from follow-ups and action items |
We store email content (subject, body, sender/recipient names and addresses, and timestamps) associated with your account so it can appear in your CRM. Homanna's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
With your permission, Homanna syncs your text conversations so they appear alongside your other client communications:
READ_SMS permission, the Android app reads your text messages to sync client conversations.With your permission, Homanna reads your contacts (iOS/macOS Contacts, or Android READ_CONTACTS) to match phone numbers and email addresses to names and to help organize your client information.
READ_CALL_LOG and READ_PHONE_STATE, the Android app can log call history and detect when calls start and end; with RECORD_AUDIO/READ_MEDIA_AUDIO it can capture voice notes and detect call recordings for transcription.Each permission is requested individually and can be denied or revoked at any time through your device settings. The Service functions with reduced capabilities if permissions are denied.
When lead-notification emails arrive from portals such as Zillow, Realtor.com, Redfin, or Trulia, Homanna detects them and extracts the prospect's details (such as name, phone, email, and property interest) to create leads in your CRM. Homanna reads these from your connected mailbox; it does not connect directly to those portals.
To organize your pipeline, Homanna stores personal information about the people you deal with — including names, phone numbers, email addresses, mailing/property addresses, co-buyers, and transaction partners (for example, loan officers and escrow officers) identified in your communications. You are responsible for ensuring you have an appropriate basis to share this information with us for processing on your behalf.
If you are one of these contacts and would like to know what information we hold about you, or to have it corrected or deleted, please email privacy@homanna.com. We will work with the relevant Homanna customer to address your request.
Homanna generates and stores information derived from your communications, including conversation summaries, extracted client preferences and search criteria, lead classifications (for example, cold / warm / hot), likelihood-to-close scores, suggested next steps, and numeric "embeddings" used for semantic search and for drafting messages in your own style.
Our public marketing website (homanna.com) uses analytics and advertising tools to understand how visitors find us and to measure the effectiveness of our advertising. This is separate from the Service itself and does not use your CRM data or the information you store about your clients and contacts.
You can control this through your browser's cookie settings, your Meta ad preferences, and standard advertising opt-out tools.
We do not sell or rent your personal data. Apart from the website analytics and advertising tools described above, we do not share your information — including any information about your clients and contacts — with third parties for their own marketing purposes.
Your messages and data are used only to perform the tasks you ask for. They are not used to train general-purpose AI models — ours or our providers'. Our AI processing runs on Google's paid Gemini tier (which does not use prompts or responses to train Google's models), and our speech-to-text provider, Deepgram, processes audio on a zero-retention basis with model-improvement use explicitly disabled.
We use the following third-party services to operate the Service. Personal data is shared with them only as needed to perform the task you have requested:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google (Gemini / Vertex AI) | AI analysis, content extraction, classification, and message drafting | cloud.google.com/terms/cloud-privacy-notice |
| Deepgram | Speech-to-text transcription (zero-retention) | deepgram.com/privacy |
| Google Firebase | Authentication and push notifications | firebase.google.com/support/privacy |
| Google Cloud Platform | Server infrastructure and data storage | cloud.google.com/privacy |
| Google Calendar | Creating calendar events from your follow-ups | policies.google.com/privacy |
| Meta (Facebook) Pixel | Advertising measurement and conversion tracking on our marketing website (receives hashed contact information) | facebook.com/privacy/policy |
| Microsoft Clarity | Anonymized website usage analytics and session replay on our marketing website (clicks, scrolling, interactions) | privacy.microsoft.com/privacystatement |
Optional customer-managed encryption. For eligible (for example, enterprise) accounts, Homanna offers an additional layer of encryption in which your client records, messages, and transcripts are encrypted with a key that only you control (envelope encryption using AES-256-GCM, with keys managed in Google Cloud KMS). When this feature is enabled for your account, we cannot read the protected data, and if you revoke your key the protected data becomes permanently unreadable ("crypto-shred"). This feature is off by default and is not enabled for all accounts.
Your data is retained in your account for as long as your account is active. Voice-note audio is not retained after transcription, and our speech-to-text provider processes audio on a zero-retention basis. You may request deletion of your account and all associated data at any time by emailing us (see Section 9), and we will delete it.
You have the right to:
The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy and updating the "Last updated" date.
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Email: privacy@homanna.com